FAQs

Ordering & Processing

How long will it take to prepare my order?

We make every effort to process all orders on the same business day and ship them either the same day or the following morning.

*Exceptions may apply during promotional and busy holiday periods.

How do I place an order for custom magnets?

To order custom magnets, simply select the product from our range of Magnet Sets, upload your images, follow the prompts to customize and finalize your images, and proceed to checkout.

What are the best photos to upload for custom magnets?

The best photos to upload are those taken in natural or bright light, with simple backgrounds that highlight the focal point. Avoid images where the focal point is too close to the edge, and ensure each photo is correctly placed and cropped. For the clearest and sharpest results, select high-resolution images (at least 300 PPI).

Can I preview my images before placing my order?

Yes, you can preview, edit, and crop your images during the ordering process on our website. We strongly advise doing this to ensure your images fit well within the magnet space and are oriented correctly.

Can I modify my order?

Please email us with your order number and the details you'd like to change. Modifications can be made if your order is not fulfilled within the first 24 hours after placement. Once the order has been fulfilled, modifications are no longer possible.

What is the status of my order?

An automatic confirmation email will be sent to your email address when you place your order. You will receive another email once your order has been fulfilled. If you have selected tracked shipping, this email will include your tracking information.

Shipping & Delivery

What are the shipping costs and delivery times?

Australia:

Standard Shipping: Free (3-6 business days)

Tracked Standard Shipping: $4.95 (3-6 business days)

Express Shipping: $8.95 (2 business days)

New Zealand:

Standard Shipping: $7.95 (4-7 business days)

Express Shipping: $24.95 (2-5 business days)

India:

Standard Shipping: $9.95 (7-11 business days)

Express Shipping: $29.95 (5-8 business days)

United States:

Standard Shipping: $9.95 (5-9 business days)

Express Shipping: $29.95 (3-6 business days)

What countries do you ship to?

We currently ship to Australia, New Zealand, India and United States from Perth, Australia.

How can I track my package?

If you have selected tracked shipping, you will receive a tracking number via email once your order is shipped. Tracking information will be updated within 24 business hours of shipment.

Returns & Refunds

What is your refund policy?

Due to the customised nature of our products, we do not offer refunds or exchanges for change of mind. If you wish to cancel your order, please advise us within 24 hours of your order being placed. If your order has already been fulfilled, refunds cannot be given.

What should I do if my order arrives damaged, faulty, or incorrect?

Inspect your order upon reception. If it arrives damaged, faulty, or incorrect, take photos and contact us immediately with your order number, product name, and photos of the defect.

We'll ensure a replacement is issued for any damaged or faulty items.

Contact & Support

Who can I contact for further information?

Use our Contact Us page, or send an email to info@mymagnetpro.com.au.